Refund policy
Return and Refund Policy
Thank you for choosing Norvany. We're grateful for your trust in us and are dedicated to delivering exceptional quality with every purchase. Please review our policy details below.
Sale Policy
At Norvany, all purchases come with a 30-day money back guarantee.
If you received your items, and would like to return them or a refund, contact us at contact@norvany.com. *Shipping protection and shipping charges are NOT refundable.
This approach allows us to guarantee that each product you receive is completely new and untouched, maintaining the highest standards for all our customers.
Membership Cancelation
If you wish to cancel the VIP Membership at any time, you may do so by filling out a ticket in the "Contact us" page on our Website or by emailing us at contact@norvany.com at least 3 days before the next billing period with your full name and the email and physical address associated with your use of the Service. Your failure to cancel or your continued use of the VIP Membership reaffirms that Norvany is authorized to charge you for, and you are responsible for paying, all VIP Membership fees.
Special Circumstances
Your satisfaction matters to us. Should you receive merchandise that arrives damaged or has manufacturing defects, please reach out to our customer care team within 7 days of delivery. We'll collaborate with you to find an appropriate solution.
Refund Eligibility
To qualify for a refund, your item must fulfill these requirements:
- Confirmation of delivery to the customer
- Product remains sealed, untouched, and in original packaging with all factory seals unbroken
Handling Damaged or Defective Products
If your order arrives with damage or defects, here's what to do:
- Email our customer care team at contact@norvany.com within 7 days of receiving your package
- Include your order reference number, a detailed explanation of the problem, and clear photos documenting the issue
- Our team will assess your submission and determine the best resolution
Payment Disputes
Our dedicated team stands ready to assist you and address any concerns you may have. We've carefully crafted our policies to be fair and customer-focused—among the best you'll find. We're here to support you with prompt responses and practical solutions.
With this in mind, please note that customers who initiate fraudulent payment disputes will face legal consequences for theft. If your order hasn't arrived or there's a problem with what you received, contact us directly so we can help. We're equipped to resolve these matters together without the need for payment disputes. We appreciate your cooperation!
Reach Out to Us
For questions or clarifications about this policy, contact our support team at contact@norvany.com
We appreciate your understanding and are thrilled to have you as a Norvany customer.